PRIVACY POLICY

HVAC 10x LLC

1. Introduction

HVAC 10x (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.hvac10x.com, contact us, or interact with us through any of our communication channels, including SMS/text messaging and email marketing.

By using our website or services, or by providing us with your contact information, you agree to the terms of this Privacy Policy. Please read it carefully.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and business name
• Email address
• Phone number (including mobile/cell phone number)
• Business address and mailing address
• Information about your marketing needs or business challenges
• Payment and billing information
• Communications and correspondence you send to us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information such as:

• IP address and browser type
• Device identifiers and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources such as marketing partners, publicly available databases, or referral services, which we combine with information we already hold.

3. SMS / Text Messaging Communications

HVAC 10x operates SMS/text messaging programs to communicate with customers and prospects regarding our marketing services and business updates. This section specifically describes how we handle phone numbers and SMS consent in compliance with applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

3.1 Consent to Receive SMS Messages

By providing your mobile phone number on our website, opt-in form, or through other means, and by affirmatively opting in to receive text messages, you expressly consent to receive SMS/MMS text messages from HVAC 10x. These messages may include:

• Service updates and project status notifications
• Appointment reminders and meeting confirmations
• Promotional offers and special discounts on our marketing services
• Marketing tips and industry insights
• Customer support responses

Message frequency may vary. Message and data rates may apply.

3.2 Opt-Out Instructions

You may opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message. You may also opt out by contacting us directly using the contact information provided in this policy. Once you opt out, we will not send you further marketing text messages unless you re-subscribe.

3.3 Help

If you need assistance with our SMS program, reply HELP to any message or contact us at the information listed in Section 10 of this policy.

3.4 No Sharing of SMS Opt-In Data

We do not sell, rent, lease, or share your phone number or SMS opt-in consent information with any third parties for their own marketing or promotional purposes. Your phone number and consent are used solely for communications from HVAC 10x.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, operate, and improve our marketing consulting services
• To process transactions and fulfill service requests
• To communicate with you about your account, projects, or inquiries
• To send you marketing, promotional, and informational messages (subject to your preferences)
• To send you SMS/text messages as described in Section 3
• To comply with legal and regulatory obligations
• To protect against fraud, abuse, and unauthorized use of our services
• To analyze website usage and improve our online presence

5. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors and service providers who assist us in operating our business (e.g., payment processors, website hosting providers, SMS delivery platforms, customer relationship management software, email marketing platforms). These parties are contractually obligated to protect your information and may not use it for their own purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests such as subpoenas, court orders, or government regulations.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site traffic, and deliver targeted content. You can control cookie settings through your browser preferences; however, disabling cookies may affect the functionality of certain parts of our site.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide ongoing services, and to comply with legal, accounting, or regulatory requirements. When your information is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out of SMS: Reply STOP to any text message or contact us directly
• Opt-Out of Marketing Emails: Use the unsubscribe link in any marketing email
• Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided in Section 10.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

HVAC 10x
Website: www.hvac10x.com

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will promptly delete it.

This Privacy Policy was last updated on March 31, 2026 and is effective as of that date.